How will I receive my order?
S.A.Wilson’s uses UPS to ship orders. Please include the physical shipping address, contact telephone number, email and any apartment buzzer codes or delivery details with your order. This will help to ensure accurate and efficient delivery.
How are shipping rates calculated?
Shipping cost is determined by weight and location. S.A.Wilson’s adheres to the pricing structure and shipping policies set by UPS.
How can I track my order?
You will receive a UPS tracking number by email once your order has shipped. Please visit UPS.com and enter your tracking number to view its progress.
What if my tracking number is invalid?
When you receive your email indicating that your order has shipped, you will occasionally need to wait until the following day to track your order. Until your order has been scanned and is in transit you may not be unable to track your order. If after 24 hours from receiving your tracking number you are still unable to view your orders progress, please contact us and we will look into it for you.
When can I expect my order to arrive?
When your order will arrive depends on your location. Generally standard shipping will take 3 to 7 business days. This is a guideline however and with standard shipping there are no guarantees in regards to delivery times.
What do I do if my order is delayed?
Please contact us if your order has not arrived after 7 business days from the shipping date. Our customer service team can help to find out what may be causing the delay and correct the issue.
What do I do if my order is lost?
Orders that have been reported delayed and have not been delivered after 10 business days are considered lost. Please let us know and we will contact UPS and start an investigation into your missing order.
An Investigation has been opened to locate my order. What do I do now?
We ask that customers reply to any phone calls or emails that you receive from UPS. It is a good idea to check your junk folder for missed emails during an investigation as well. UPS will conduct a follow up with you to determine whether or not your order can be located. An investigation can take up to 15 business days and failing to reply or replying late may result in a closed investigation. Once a resolution has been reached, we will contact you to update you on the status of your order. Orders that are concluded lost due to a shipping error will be reshipped or refunded. S.a.Wilson’s is not responsible for errors incurred by the customer when ordering.
Please contact us directly with your shipping questions and concerns. Our customer service team is here to help you and will communicate with UPS on your behalf.